policies + FAQ


All orders ship out of our Boca Raton, FL office within 1-4 business days and will arrive within 3/4 days, after shipment. Rush order are available, email us to talk about details.

Returns and Exchanges

If your gift arrives damaged or defective, please let us know and we will make it right.  Otherwise, all sales are final.

I’m really passionate about a certain nonprofit and want to include their products in my gift boxes

We love this. We’re happy to accommodate any specific nonprofit items you’d like to include in your custom orders.

Order Minimums

We have an order minimum for custom gifts; email us to discuss your project in more detail! There is no set minimum to order from our pre-curated shop.

I’m a creative, maker, nonprofit and want to work with you

We love meeting and working with other dreamers! If you are interested in featuring a The Presence Co. gift box in your next styled shoot, talking about a nonprofit cause close to your heart, or showing us an awesome product you make, please e-mail us.

For what type of events do you make custom gifts?

All kinds! We love curating gift boxes for an engaged couple for their wedding welcome gifts, working with businesses to create client gifts for corporate outreach and client gifts that best reflect your industry, branding, and mission.